Returns & Refunds
We want you to be completely satisfied with your purchase from Gemstal. If for any reason you are not satisfied, you may return eligible items in accordance with the following Returns Policy. Please read the following guidelines carefully to ensure a smooth return process.
Eligibility for Returns
1.1 Item Condition:
To be eligible for a return, the item(s) must be unused, in their original condition, and with all original packaging, tags, and labels intact. We cannot accept returns for items that have been damaged, altered, or worn.
1.2 Return Period:
You may initiate a return within 30 days from the date of delivery. After this period, we will no longer accept returns.
1.3 Non-Returnable Items:
The following items are non-returnable:
- Custom-made or personalized items.
- Earrings (for hygiene reasons).
- Items that have been explicitly marked as non-returnable.
2.1 Initiate Return:
To initiate a return, please follow these steps:
- Contact our Customer Support team at [insert contact information] to request a return authorization. Please provide your order number and a detailed reason for the return.
- Our Customer Support team will provide you with instructions on how to proceed with the return.
Ensure that the item(s) are securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible.
You are responsible for the return shipping costs, unless the return is due to our error or a defective item. We recommend using a trackable shipping method and obtaining a proof of postage.
Refunds and Exchanges
3.1 Refund Process:
Once we receive and inspect the returned item(s), we will process your refund within [X] business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable.
If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item separately. Exchanges are subject to availability.
Damaged or Defective Items
4.1 Damaged During Shipping:
If your item(s) arrive damaged due to shipping, please contact our Customer Support team within 48 hours of delivery. We may request photos or other evidence of the damage to initiate a claim with the shipping carrier.
4.2 Defective Items:
If you receive a defective item, please contact our Customer Support team within 48 hours of delivery. We may require you to provide photos or a detailed description of the defect. We will assess the situation and provide instructions for returning the item.
If you have any questions or need further assistance regarding our Returns Policy, please contact our Customer Support team at [[email protected]]. We are here to help and will be happy to assist you.
Note: The above Returns Policy is subject to change without prior notice. Please refer to the most recent version on our website at www.GEMSTAL.com.