294 Bay Meadows Ave.
Bay Shore, NY 11706



Will I receive the same product that I see in the picture?

At Gemstal, we strive to provide accurate and high-quality product images that closely represent the actual gemstones available for purchase. We make every effort to ensure that the products you receive match the images displayed on our website.

However, please note that there may be slight variations in color, texture, and appearance due to factors such as lighting conditions, monitor settings, and natural variations in gemstones. Gemstones are unique and may have natural inclusions or variations in color and shape, which add to their individuality and beauty.

We take great care to accurately describe the gemstones, including their quality, dimensions, and any specific characteristics. If you have any questions or concerns about a particular product, we encourage you to reach out to our Customer Support team for more information before making a purchase.

Ultimately, our goal is to ensure your satisfaction with your purchase. If you receive a product that significantly differs from the images or description on our website, please contact our Customer Support team, and we will work with you to address the issue promptly and find a satisfactory solution.

Please be assured that we are committed to providing a transparent and reliable shopping experience, and we aim to deliver gemstones that meet your expectations and match the representations provided on our website as closely as possible.

Where can I view my sales receipt?

To view your sales receipt for a purchase made on Gemstal, please follow these steps:

  1. Log in to your Gemstal account. If you don't have an account, you may need to create one using the email address you used during the purchase.

  2. Once logged in, navigate to the "My Account" or "Order History" section. The specific location may vary depending on the layout and design of our website.

  3. In the "Order History" section, you should see a list of your previous orders. Find the order for which you need the sales receipt and click on it to view the order details.

  4. Within the order details, you should find an option to view or download the sales receipt. It may be labeled as "Invoice," "Receipt," or something similar. Click on the appropriate link to access the sales receipt in a printable or downloadable format.

If you are unable to locate your sales receipt or encounter any difficulties, we recommend reaching out to our Customer Support team for further assistance. They will be happy to provide you with the necessary information or assist you in obtaining a copy of your sales receipt.

Please note that it may take some time for the sales receipt to become available in your account after the purchase, so if you made a recent purchase, please allow a short processing period before attempting to access the receipt.

We value your satisfaction and aim to provide you with all the necessary documentation and support for your purchases on Gemstal.

How can I return an item?

Returning an item to Gemstal is a straightforward process. To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our Customer Support team either by email or phone, using the contact information provided on our website. Inform them about your intention to return an item and provide relevant details, such as your order number and the reason for the return.

  2. Return Authorization: Our Customer Support team will guide you through the return process and provide you with a return authorization if your return is eligible. They may ask for additional information or clarification, if needed.

  3. Package the Item: Securely package the item you wish to return, ensuring that it is well protected to prevent damage during transit. It is recommended to use the original packaging, if available. Include all original accessories, tags, and documentation that came with the item.

  4. Return Shipping: Arrange for the return shipment of the item to the designated return address provided by our Customer Support team. You are responsible for the shipping costs unless the return is due to our error or a defective item. We recommend using a trackable shipping method and obtaining a proof of postage.

  5. Item Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria outlined in our Returns Policy. If the item is in acceptable condition, we will process your refund according to our refund policy. The refund will typically be issued to the original payment method used during the purchase.

If you have any further questions or require assistance throughout the return process, please don't hesitate to contact our Customer Support team. They are dedicated to ensuring a smooth and satisfactory return experience for our valued customers.

Please note that specific details and requirements may vary, so we encourage you to review our Returns Policy or contact Customer Support for the most accurate and up-to-date information regarding returning an item to Gemstal.

Will you restock items indicated as “out of stock?”

At Gemstal, we strive to provide a wide range of gemstone products to our customers. While we make efforts to maintain a sufficient inventory, there are instances where certain items may be marked as "out of stock."

The availability of restocking for out-of-stock items depends on various factors, including product demand, availability from our suppliers, and seasonal considerations. While we endeavor to restock popular and high-demand items, we cannot guarantee the restocking of every item that is temporarily out of stock.

To stay updated on the availability of specific items, we recommend utilizing the "Notify Me" feature, if available on our website. This feature allows you to provide your email address, and we will notify you if and when the item becomes available again.

If you have a particular item that you are interested in and it is currently out of stock, we encourage you to reach out to our Customer Support team. They can provide you with more information regarding the availability of the item and any potential restocking plans.

Please note that restocking timelines and availability are subject to change, and we recommend checking our website periodically or contacting Customer Support for the most accurate and up-to-date information.

We appreciate your interest in our products and your understanding of the availability challenges that may arise. Our team is committed to assisting you in finding suitable alternatives or providing information on similar items that may meet your requirements if a specific item is unavailable.

Where can I ship my order?

Gemstal offers shipping to various locations worldwide, allowing you to receive your order conveniently at your desired destination. We strive to provide reliable and efficient shipping services to ensure your satisfaction.

During the checkout process on our website, you will have the option to enter your shipping address. Please provide accurate and complete information, including your name, address, city, state or province, postal code, and country. Double-check the details to ensure accuracy and to prevent any delays or issues with the delivery of your order.

We ship to both residential and commercial addresses, including P.O. boxes in certain cases. However, please note that there may be limitations or restrictions on specific destinations due to customs regulations or other factors. If you have any concerns or questions regarding shipping to a particular location, we recommend contacting our Customer Support team for further assistance.

Additionally, please be aware that the shipping costs, delivery times, and available shipping methods may vary depending on the destination and the weight and dimensions of the package. During the checkout process, you will have the opportunity to review the available shipping options and associated costs before finalizing your order.

We work with reputable shipping partners to ensure the safe and timely delivery of your order. Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your package.

If you have any specific shipping inquiries or require additional information, please don't hesitate to reach out to our Customer Support team. We are here to assist you and ensure a smooth shipping experience.

Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges, if applicable, are the responsibility of the recipient and are not included in the item price or shipping fees paid at the time of purchase.